Frequently Asked Questions

I am a subscriber to The Quarterly. How can I log into the website?
What email address should I use when logging in to the website?
How do I change the email address I use for my account?
For organization, agency, practice, or library subscriptions, what email address should we use?
Where can I find the electronic version of The Quarterly to download?
I subscribed to The Quarterly in the past but my subscription is no longer in effect. How do I renew my subscription to get access to the current issue?
How can I tell the status of my subscription?
What type of payments are accepted when I order or renew?
How do I renew or order a subscription if my employer's accountants pay for my subscription?
How do I renew or order a subscription if a subscription service pays for my subscription?
Why can't I buy two subscriptions and get both a mailed copy and the online electronic version?

I am a subscriber to The Quarterly. How can I log into the website?
If you have never logged in to the site, use the form on the Subscribers page to create a password and activate your account. If we already have your email address on file you will immediately be able to manage or renew your existing subscription from the "My Account" page. A link to that page will be visible in the menu at the top of your screen after you log in. Back to top…

What email address should I use when logging in to the website?
Use the email address from our correspondence to you. We notify subscribers by the email address we have on record when issues are published and when it is time for you to renew your subscription. Back to top…

How do I change the email address I use for my account?
After you have subscribed and logged in, go to "My Account" and change your email address, then hit the "update" button on that page. Back to top…

For organization, agency, practice, or library subscriptions, what email address should we use?
Designate an individual to manage receipt of The Quarterly. We prefer that this be whoever reads the issue; however, we understand that some busy professionals will want a co-worker to handle incoming emails and print the issue for them. Back to top…

Where can I find the electronic version of The Quarterly to download?
Use the "My Q Issues" link at the top of the page (after you log in) to see the issues available for you to download. Back to top…

I subscribed to The Quarterly in the past but my subscription is no longer in effect. How do I renew my subscription to get access to the current issue?
Click on the Order link in the main menu and follow all the prompts. When completing your subscription registration, please check off the box that asks if you are or have ever been a subscriber to the Quarterly and we will match your new subscription to the information we had on file for you previously. Back to top…

How can I tell the status of my subscription?
Your expiration date will show on the left when you click on the "My Account" and "My Q Issues" pages. If you stopped receiving print copies of The Quarterly in 2010 you will know that your subscription expired previously and that you will need to reorder. Back to top…

What type of payments are accepted when I order or renew?
Use your credit card or your PayPal account, if you have one. These two methods will give you immediate access to a full subscription. Be sure that the billing address you enter matches the address on file with your credit card company or with PayPal.

If you want to pay by check or purchase order you may do so. We will await receipt of your check to finalize your subscription, and in the interim you will be given access to the current issue of The Quarterly as a courtesy. Once we process your payment, your subscription will begin the month in which you placed the order. Back to top…

How do I renew or order a subscription if my employer's accountants pay for my subscription?
Forward the email message about your renewal to your accounting department and have them process the order. Remind them that we need your email address on the account, not theirs, so they should not change the email address on the order. If they use a credit card for payment the mailing address should match the credit card number. Back to top…

How do I renew or order a subscription if a subscription service pays for my subscription?
The major subscription services, such as EBSCO, Basch, and SWETS, have been notified that The Quarterly is only being sold online. Contact the subscription service you use and tell them you want to renew. They will then process the order. If this is a new order you will be notified by email when you may access the current issue of The Quarterly. Back to top…

Why can't I buy two subscriptions and get both a mailed copy and the online electronic version?
Only electronic versions are offered for new orders or renewals. Our goals are to be ecologically and fiscally responsible, as well as to offer additional benefits online and increase our efficiency. We can only do this by "Going Green." Back to top…